Enterprise Analytics feature that display your website visitor/customer’s FULL profile


CustomErengagepro Gives you a detailed visitor profile details like metrics, user behavior analyses and more.

Table of contents

  1. Launching the Visitor Profile
  2. Visitor Profile report
  3. Feature Overview
  4. Advanced Uses
  5. Summary

The Visitor Profile, introduced in CustomerEngagePro Analytics, helps you to understand your visitors’ individual behavior by summarizing and listing your visitors’ visits. Using the information displayed on the Visitor Profile, you’ll be able to better understand:

  • why your visitors viewed your website.
  • why your returning visitors continue to view your website.
  • what specific visitors are looking for and whether they found it on your website.

 

Launching the Visitor Profile

The Visitor Profile can be accessed through the Visitor Log (the Visitor Log can be accessed by navigating to Visitors > Visitor Log). When you hover over a visit a link will be displayed.

Visitor Profile report

The next image is an example of the Visitor Profile for a real visitor who visited CustomerEngagePro Analytics from Germany. He first visited CustomerEngagePro Analytics 343 days ago by searching “CustomerEngagePro Analytics” on Google. As shown in the report, the visitor spent a total of 7 min 36s on the website, and viewed 8 pages in 1 visits. He converted 4 Goals (Downloaded CustomerEngagePro Analyticsfour times). The page speed report shows each page took on average 0.93s to load for this visitor.

Feature Overview

 Most recent visit overview In the upper left corner of the popup the details of the latest visit are displayed. The information displayed on the left includes the latest visit’s:

  • IP address,
  • visitor ID,
  • browser,
  • and screen resolution.

The visitor’s provider name is displayed as a tool tip when hovering over the IP address. The visit’s installed plugins are displayed as a tool tip when hovering over the browser. On the right, the latest visit’s custom variables are displayed. Though this section will initially show the details of the most recent visit, it can also display the details of other visits.

Visitor visit summary

Below the most recent visit details section, is a summary of the visitor’s behavior on your website:  This summary is aggregated using at most the last 100 visits of a visitor’s visits. It displays:

  • the total amount of time the visitor spent on your website,
  • the total number of page views and visits,
  • the total conversions and the total conversions for each goal,
  • the total amount of money the visitor spent on your site,
  • the total amount of merchandise the visitor abandoned in his cart on your site,
  • the internal search keywords used by the visitor,
  • and the average amount of time it took your servers to generate a page for the visitor.

 

Visitor visit list:

On the right side of the visitor profile you can examine each of the visitor’s visits: There is no limit to the number of visits that you can load. The details of that visit will appear in the top left section of the popup.

Advanced Uses

Exporting visitor profile data The data displayed on the visitor profile can be exported to other formats, such as XML, JSON, CSV, etc. To export this data, first open the visitor profile for a visitor. Then hover over the visitor ID and click the export link that appears:

This will show you the data in XML format. If you’d like to change the format, locate the format=xml part of the URL and change it to the format you’re looking for (for example, format=csv).

Visitor navigation

You can also navigate within the visitor profile popup to older or more recent visitors. When you hover over the top left section of the popup, two arrows will appear:  Clicking on the left and right arrows will change the visitor to the next more recent/less recent visitor, respectively. You can also press the ‘left’ and ‘right’ arrow keys to change the visitor.

Visitor Profile dashboard widget

The visitor profile can be embedded as a dashboard widget:  Embed it by selecting Visitor profile under Live! in the widgets menu. Embedding the Visitor Profile outside of CustomerEngagePro Analytics You can also use the Widgetize plugin to embed the Visitor Profile outside of CustomerEngagePro Analytics. In order to do this, you need to generate a Widgetize link, and then point an Iframe to it. The quickest way to get this link would be to open the visitor profile for a visitor, then click on the visitor ID:  This will open a new window/tab with the visitor profile alone. The URL for this new page can be used to embed the Visitor Profile for that specific visitor.

Summary

The Visitor Profile is a powerful and innovative feature in CustomerEngagePro Analytics that lets you see the detailed view of a particular visitor. We hope you enjoy this unique report and that it helps you improve user experience on your website or app!

The role of Digital Analytics in Ecommerce with Actionable Insights

Digital analytics tools like CustomerEngagePro tracks website visitors and measures web traffic. Marketers, web developers, and analysts use digital analytics suites to report on the effectiveness and popularity of web experiences and to determine how visitors are finding and interacting with their sites. Today Data plays a very important role in any business-online/offline. The way a business unit processes its data and uses it, decides the growth or fall of that business.

With many businesses establishing online presence, Digital Analytics tools have secured a prominent place among several IT solutions. Right from knowing the website visitors to the internal usage of Enterprise Softwares, a well architected analysis gives a complete picture of a business.

As a business owner, when you run any Analytics on your website, you will know that a good number of visitors have arrived on your website and left. However, there is a curiosity to understand why the visitors came in, what they were actually looking for, why they left the website. The sample data that you get from your analytics tools, keeps your questions open.

With CustomerEngagePro Digital Analytics tool is a trusted, advanced mobile and web analytics platform. would like to bring a clear picture before our client on what is actually happening with the visitors. Where the visitors come from? What page they land on your website? What they are actually looking for? What was the visitor journey? Where they left the website etc., CustomerEngagePro gives answers to all these questions by tracking a user 1:1 and helping the business owner understand each and every visitor of their website. This helps the business owner to Optimize the entire customer lifecycle and Engaging the Business with Data-driven decision making process for business tool. Now understand the visitor/customer insights with web analytics. Strategically target the right audience and use CustomerEngagePro as a Goals event tracking web analytics Tool.

This CustomerEngagePro web analytics platform can be a marketer’s go-to source to mine, analyze and get insights from your web analytics. CustomerEngagePro has been designed for On-Premise analytics that can be self-hosted analytics solution for Ecommerce websites. It can also be used as an Intranet web analytics software to track the enterprise’s software usage, internal website usage and tracking. It is a self-hosted analytics solution designed for small businesses. Though your employees or customers don’t tell you exactly what they are looking for, CustomerEngagePro insights help you understand customers behavior.

With CustomerEngagePro open source Enterprise Analytics tools give you complete data ownership and privacy. The Digital analytics software ensure that your visitor data is within the confines of your enterprise network. This make your retargeting and re-marketing efforts 100% worthy. Integrate CustomerEngagePro with any website for that matter and start getting your customer or visitor insights.

The Solution is also integrable to any remarketing engine and add value to your business. CustomerEngagePro passes on the Visitor data, visitor details, visitor journey etc., and your remarketing engine can pick up the data to run necessary marketing campaigns to your visitors, re-engage them and increase goal conversion.

Data-driven decision making process for education gives you a foolproof evidence of how your business moves ahead. It encourages you to trust the data more than on relying on emotions and gut feeling about your goal tracking or conversions. With CustomerEngagePro, data attributes are interpreted to give an insightful view of your visitor or customer journey. This helps you to focus more in an area which is most sought after by your visitors, thus increasing the probability of improving sales or customer service or goal of your business.

Understand, Interpret and convert the visitors, is the direction that CustomerEngagePro gives its clients. The referrer website gives the exact information on what the visitor was actually searching for. Visitor’s landing information helps us predict if we are able to fetch the user, what he is looking for? Visitors’ journey helps us evaluate which products he is interested in and what are the features/services he is looking for? Now with this information on hand, can a business owner re-engage the customer? It Is a 100% yes! It is definitely possible only when we know the customer’s contact details.  CustomerEngagePro does a wonderful job in this area of capturing the visitor details. CustomerEngagePro has been designed to carefully track the visitor and capture the contact information to communicate to the Website owner. Even if the form submission fails sometimes, CustomerEngagePro shall capture the data, encrypt and store it in the database.

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